ONLINE TOOLS

I. Who We Are

• What is the National Arbitration Forum (FORUM)?
• How is the FORUM different from a court?
• How is the FORUM similar to a court?
• How is the FORUM different from other ADR providers?
• Why do individuals and institutions resolve disputes using the FORUM instead of filing cases in court?

II. Arbitration at the FORUM

• What is arbitration?
• What is the difference between mediation and arbitration?
• What types of disputes can be arbitrated?
• Do I have the same rights in arbitration at the FORUM as I do in court?
• How do I know that I will receive a fair hearing at the FORUM and that the arbitrator I choose will be impartial?
• Are there rules governing the FORUM’s arbitration proceedings?
• At the FORUM, do I have a choice in choosing the arbitrator in my case?
• How much does arbitration cost at the FORUM?
• Who pays the arbitration fees at the FORUM?
• Can the party that prevails recover its arbitration fees?
• What if I cannot afford to pay my portion of the FORUM’s arbitration fees?
• Why does the FORUM charge fees for its arbitration services?
• Do I need to hire a lawyer to arbitrate?
• How long does arbitration take at the FORUM?
• What happens after a binding arbitration decision is issued?
• Can I appeal a binding arbitration decision?
• Are there studies supporting the use of arbitration?
• I’d like to have a dispute resolved using arbitration. How do I start?

III. Pre-Dispute Arbitration Agreements

• What are pre-dispute/contractual/mandatory arbitration agreements or clauses?
• How do I know if there is a pre-dispute arbitration agreement in a contract?
• Do pre-dispute arbitration agreements take away my right to a jury trial?
• Am I protected from unfair pre-dispute arbitration agreements?
• Do businesses prevail over consumers more often in arbitration than they do in court?
• What about opposition to contractual pre-dispute arbitration?
• Is the FORUM affiliated with credit card companies or other businesses that use pre-dispute arbitration agreements?